Shipping Policy

Thank you for shopping with us! Each jewelry jar is handmade and customized with care. Please review the following shipping terms before placing your order.

1. Processing Time (Production + Packaging)

  • All items are handcrafted and made-to-order.

  • Orders are typically processed and shipped within 3–7 business days.

  • Processing time may be longer during sales or holidays.

2. Shipping Destinations & Delivery Times

We ship worldwide to most countries. Below are estimated delivery times for key regions:

Country/Region Shipping Method Estimated Time
USA 🇺🇸 Standard International (USPS/4PX) 7–15 business days
Canada 🇨🇦 International Courier 8–20 business days
Europe 🇪🇺 International Courier 8–18 business days
Australia 🇦🇺 International Courier 10–20 business days
Others 🌍 Varies by country 10–30 business days

⚠️ Delivery time may be affected by customs delays, holidays, or carrier disruptions.

3. Tracking

  • Once your order ships, a tracking number will be sent via email.

  • You can monitor the status of your shipment via the provided tracking link.

  • If you haven’t received tracking info within 7 days, please contact us.

4. Shipping Fees

  • Free shipping is available on orders over a certain threshold (see checkout for details).

  • Remote or special regions may incur additional fees, shown at checkout.

  • If an incorrect address is provided, the buyer will be responsible for redelivery costs.

5. Delays & Delivery Issues

  • If your package is delayed 15+ days beyond the estimated delivery date, please contact us for assistance.

  • If tracking shows "delivered" but you haven't received it, please check with your local post office.

  • If a package is returned due to an incorrect address or failed delivery, the buyer will cover reshipping costs.

📩 Contact Us

For shipping inquiries, please email us at: xiyajia@outlook.com

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