Refund & Return Policy

Thank you for purchasing our handmade Mystery Jewelry Jar. We are committed to offering a one-of-a-kind experience for each customer. Since our products are customized and personal in nature, please read our return policy carefully:

🕓 Return Window

You may request a return within 7 days of receiving your order only if there is a significant quality issue.

❌ Non-returnable cases:

  • Personal dislike of the style, color, or design

  • Missing preferences during order customization

  • Minor imperfections (e.g., small scratches, packaging dents from shipping)

  • Products that have been worn, used, or unsealed

✅ Acceptable return cases:

  • Product arrived damaged, missing items, or incorrect

  • Must be unused and in original packaging

  • Photo proof of the issue is required

💸 Refund Process

Once your return is approved, a refund will be issued to your original payment method within 7 business days.

📩 Contact Us

For any questions, please email us at: xiyajia@outlook.com
Include your order number and description of the issue — we'll get back to you within 24 hours.

Back to blog