Refund & Return Policy
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Thank you for purchasing our handmade Mystery Jewelry Jar. We are committed to offering a one-of-a-kind experience for each customer. Since our products are customized and personal in nature, please read our return policy carefully:
🕓 Return Window
You may request a return within 7 days of receiving your order only if there is a significant quality issue.
❌ Non-returnable cases:
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Personal dislike of the style, color, or design
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Missing preferences during order customization
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Minor imperfections (e.g., small scratches, packaging dents from shipping)
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Products that have been worn, used, or unsealed
✅ Acceptable return cases:
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Product arrived damaged, missing items, or incorrect
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Must be unused and in original packaging
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Photo proof of the issue is required
💸 Refund Process
Once your return is approved, a refund will be issued to your original payment method within 7 business days.
📩 Contact Us
For any questions, please email us at: xiyajia@outlook.com
Include your order number and description of the issue — we'll get back to you within 24 hours.